The Most Effective Customer Service Training System Available
Customer Service Personal Assessments in combination with
Personal Interests, Attitudes And Values Assessments
Customer Service Personal Assessment: The Customer Service Personal Assessment and Report offers specific techniques for developing communications excellence with customers, and facilitates superior customer service team interactions. Customer service employees will be able to immediately recognize different communications and interactive styles and develop their approach accordingly.
The Customer Service Personal Assessment and Report is designed to allow employees having any contact with customers to learn more about themselves and learn how certain customers will react to their natural communications style. This increased knowledge will help the employee build rapport and provide more effective customer service.
The Customer Service Personal Assessment will lower costs and increase customer service productivity and quality by helping you build a customer service team that works together. More Information on Customer Service Personal Assessment
Personal Interests, Attitudes And Values Assessment: Why people do what they do affects performance both on and off the job. The Personal Interests, Attitudes And Values Assessment and Report measures the relative prominence of six basic interests or motives: Theoretical, Utilitarian, Aesthetic, Social, Individualistic and Traditional values. Values and attitudes help to initiate one's behavior, and are sometimes called the hidden motivators because they are not always readily observed. The Personal Interests, Attitudes And Values Assessment helps illuminate those motivating factors and attitudes and allows a person to understand the driving forces behind their decisions. Using the Personal Interests, Attitudes And Values Assessment you will gain an understanding of how people see the world differently and value different things in life.
A person's performance and attitude can be directly related to how they feel about the personal interests, attitudes and values factors. The Personal Interests, Attitudes And Values Assessment Report allows individuals to understand how values effect their choices and, thus, provides purpose and direction in their lives.
The Personal Interests, Attitudes And Values Assessment is often used as a key part of the employee selection process, but also in resolving conflict or intervention systems. More Information on Personal Interests, Attitudes And Values Assessment
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