Within One Day Participants Will Be Understanding and Applying New Behavior
Effective Customer Interactions
Customer Service is a behavior-based customer interaction Personal Assessment and Report. Employees learn how to interact with customers and to appreciate others' behavioral styles within the organization as part of taking the Customer Service Personal Assessment. Improved customer interactions are noticed immediately after the employees review the Customer Service Personal Assessment Report.
Effective interaction stems from the right combination of tone of voice, words, body language and pace of speech and actions. These four areas are the components of a person's behavioral style. We need to adapt our behavior in order to interact effectively with others. Using the techniques contained in the Customer Service Personal Assessment Report, Customer Service Departments can immediately open the doors of communication with all their customers and with their entire company.
Customer Service Assessment Objectives
After taking the Customer Service Personal Assessment the participants will:
understand their own interactive style.
recognize, understand and appreciate others' interactive styles.
adapt for enhanced communications, understanding and relationships.
The Customer Service Personal Assessment incorporates a Personal Assessment Report. This personalized report enhances the behavioral training by using each individual's interactive style to teach him or her about other's interactive styles. After taking the Customer Service Personal Assessment an individual can read through the report in order to completely understand his/her interactive style.
After taking the Customer Service Personal Assessment participants are energized and ready to apply the knowledge gained. Employers begin to see the positive changes immediately after employees review their Customer Service Personal Assessment Reports. Employees will realize that interactive style differences are good and can be used effectively to make an organization successful.
Participants do not stop learning when assessment participation is over. Their Customer Service Personal Assessment Report will allow them to continually learn about their interactive style and in turn improve their communications skills. The benefits of this integrated assessment/teaching behavior-based learning are endless.